If you’re a veterinarian or a technician and you want to help Ukrainian pets and their pet owners through our telehealth platform, please complete the form below.
What is telehealth?
Telehealth refers broadly to electronic and telecommunications technologies and services used to provide care and services at a distance.
What is telemedicine?
Telemedicine is a generic term referring to the use of technology to deliver healthcare advice to patients from afar. Telehealth may be considered as any telecommunication specifically focused on healthcare.
What is teletriage?
Teletriage refers to the timely and remote assessment of a patient to determine if they need an urgent referral to a veterinarian for more extensive evaluation and treatment. Teletriage is often facilitated via photo, video, or live consultation that allows for preliminary patient examination if a pet owner is uncertain about whether they need to visit a practice in person.
What is teleconsultation?
Teleconsultation involves using technology that allows a consulting veterinarian to virtually advise an attending veterinarian in need of assistance. Teleconsultation allows specialists to easily convey their expertise, be a sounding board, or even train another veterinarian regarding a case, to a primary care veterinarian.
What is teleadvice?
Teleadvice refers to using technology to deliver any general healthcare advice that’s not patient-specific, such as toys that won’t fracture teeth, how to crate train a dog, or how to encourage a cat to exercise. Teleadvice is not intended to diagnose or treat patients but instead refers to generic advice related to husbandry, nutrition, behavior, or general health topics.
Why provide telemedicine in Ukraine?
We are helping those pets whose owners don’t have access to their regular veterinarian.
We are helping those pets whose owners lost their job and can’t afford veterinary care.
We are helping those animals who were found injured on the street and their new caretakers don’t know what to do.
We are helping the animals of Ukraine to survive the unspeakable horrors of war.
Is providing telemedicine in Ukraine legal?
Unlike in North America, there is no Ukrainian veterinary license. We have been in contact with the Ukrainian government, discussed our telehealth plan, and were given the green light to provide telehealth and telemedicine services without legal repercussions.
If your question is around your current state license(s) — there is no threat to the veterinary license(s) you currently hold. State licenses allow you to practice within a certain state, but do not dictate other places that you may or may not practice.
What sorts of cases might we encounter?
We expect to see a large variety of cases that span routine concerns like we see every day in North America to emergent cases such as gunshot wounds, broken limbs, lacerations, and more. On the other end of the spectrum we can offer pet owners advice on pet food substitutes, stress relief, or where to find medical resources.
Are we going to have access to medical guidelines and educational materials?
Yes — there are two sides to our knowledge base — one is materials that we have to educate pet owners, and the other is information nurses and veterinarians can use to help direct care. We are starting to build out these two components of the knowledge base, but since we don’t know exactly what we will encounter, we will have to build this together to support upcoming volunteers as we go.
How do I know I am doing telehealth “right?”
Because of the uncertainty of the war situation in Ukraine, we don’t know what kind of cases we will see through this service from day to day. Telehealth is about making pet owners feel like they are seen, heard, and know what to do next; whether we can provide care, advice, or direct them where they need to go. The biggest thing is that our service will enable access to care, and any level of care is better than no care at all.
Are we going to use video calls?
No, only a live text chat.
Is there a language barrier?
Many Ukrainians speak English but we will have a built-in translation service for seamless communication.
How could providing telemedicine through this project translate to my own practice?
Once you start providing veterinary care through telehealth, you will start to see the applications in your own practice. Telehealth and telemedicine can be a complement to your in-hospital practice and actually help manage the workload for your veterinary team while increasing access to care for your clients and patients.